Error 5 indicates that the machine could not dispense a cup. This guide covers the common causes and how to resolve them on a Shaker Touch 2 machine.
Reasons for this error
- No cups in the tube;
- Dispensing unit positioning failure (the cup does not fall into the catcher fork due to misalignment with the cup storage tube);
- Dispensing mechanism failure (calibration of the cup dispensing unit is required);
- Poor operation of the cup sensor (cup sensor adjustment is required).
First steps
When Error 5 occurs, press the Controller Reboot button:
Check for cups in the receiving tube. Enter Service Mode:
Then press the Cup Test button:
Make sure the cup is dispensed without obstruction and falls straight into the catcher fork. If dispensing works correctly but the error still appears, check the cup sensor activation and its adjustment, and make sure you are using cups that meet the requirements.
Cup sensor adjustment
Adjust the sensor in case of poor detection of the presence of a cup.
▶ Video: cup sensor calibration
Cup dispensing unit calibration
In cases where the mechanism activates but the cup does not drop, perform a calibration of the dispensing unit.
▶ Video: cup dispensing unit calibration
In some cases the problem persists even after calibration; the cup may jam during dispensing and not fall into the catcher:
Push the cups out of the tube and inspect the guide rollers — they must all be oriented in the same direction:
No dispensing at all
If cup dispensing does not occur at all (the dispensing unit does not turn on), check the tightness of the connections to the motor and the dispensing unit:
